Welcome to HiDNS. We are committed to providing free registration of domain names with suffixes of hidns.co and hidns.vip. Your privacy is very important to us. This privacy policy explains how we collect, use, disclose, and safeguard your information.

INFORMATION WE COLLECT

Personal Information: We collect personal information that you provide to us, including but not limited to, your name, email address, and contact details (for WHOIS and contact). This information is primarily collected during the registration process.

KYC Information: As part of our Know Your Customer (KYC) process, we may collect additional information to verify your identity. This includes government-issued identification, proof of address and other relevant documents.

Usage Data: We collect data on how you interact with our services. This includes your IP address, browser type, operating system, and pages visited.

Cookies: We use cookies and similar tracking technologies to monitor the activity on our service and hold certain information.

ABOUT KYC INFORMATION

• Collection and Storage of KYC Documents:
      KYC documents submitted by users may be stored on our servers for a period of 1-[until the account is deactivated] days.
      As part of our random KYC checks (rather than for every individual), we may need to retain documents for a sufficient period to conduct checks in case of any account-related issues.

• Immediate Deletion of KYC Documents:
      If you are randomly selected for a KYC check and successfully pass, we may promptly delete your KYC documents to ensure security.

• Document Recommendations and Disclaimer:
      We advise against uploading any sensitive documents. We recommend documents such as proof of address, work/student ID (official admissions/enrollment documentation), utility bills, employee/student portals, etc.
      We emphasize that we are a non-profit organization committed to protecting user privacy to the fullest extent. However, we do not accept any legal liability. Our KYC verification process is lenient, aiming to verify and ensure that domain registrations are not abused or used for criminal activities.

• Unique KYC Document Requirement:
      Each individual or organization is allowed to upload only one unique KYC document. If multiple accounts upload the same KYC document, we may suspend all accounts associated with those documents. For up the domain quantity limit, please contact us directly at [email protected]. We may increase your domain registration limit upon reasonable request.

• Your Rights:
      You have the right to request the complete alteration or deletion of your KYC documents from our servers at any time. However, in the event of account suspension or if we have already deleted your KYC documents, you may need to undergo KYC again to restore your account.

HOW WE USE YOUR INFORMATION

To Provide Services: We use your personal and KYC information to manage and provide our domain registration services.

Communication: We may use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

Improving Services: We use the collected data to monitor the usage of our service and to improve our offerings.

STORAGE AND SECURITY OF INFORMATION

Data Storage: All user data, including personal information, KYC information, and DNS root server data, is stored in the United States, specifically in California.

Security Measures: We implement a variety of security measures to maintain the safety of your personal information. This includes encryption and secure access protocols.

THIRD-PARTY SERVICES

Google Analytics and reCAPTCHA: We use Google Analytics to track and report website traffic. To protect against fraudulent users, we utilize Google reCAPTCHA. For more information. Please refer to Google’s Privacy Policy for more information.

DATA SHARING AND DISCLOSURE

Non-Profit Commitment: As a non-profit organization, we do not sell your personal information to any third parties.

Third-Party Service Providers: While we do not share your information directly with third parties, we use third-party services for analytics and authentication purposes. These services have their own privacy policies that we encourage you to review.

Global KYC Review: As part of our global KYC verification process, your data may be accessed by our team members worldwide. This data is handled under strict security and encryption measures and is regularly deleted to ensure your privacy.

GDPR COMPLIANCE

    We strive to comply with the General Data Protection Regulation (GDPR) requirements and ensure maximum protection of your privacy. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. These include the right to access, update, or delete your personal information.

DATA RETENTION

    We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

CHILDREN’S PRIVACY

    Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

    If you have any questions or comments about this Privacy Policy, please contact us at:

    Email: [email protected]

    By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting HiDNS with your personal information.

Last updated Jan 4, 2025